Returns Policy
How do I return an item?
Returns Procedure
If you would like to return an item please first email us at motorsporttuningsolution@gmail.com with your order number. PRODUCTS SENT FOR CREDIT MUST BE IN RE-SELLABLE UNUSED CONDITION (NO MARKS, DENTS, SCRATCHES AND IN ORIGINAL UNDAMAGED PACKAGING)
We recommend sending the item via Australia Post with tracking. INCLUDE A COPY OF YOUR INVOICE WITH PACKAGE SO WE CAN IDENTIFY THE RETURN. ALSO NOTE ON YOUR INVOICE WHETHER YOU WANT A REFUND OR CREDIT. FAILURE TO DO THIS WILL RESULT NO ACTION AS THE PACKAGE WILL SIT UNIDENTIFIED.
Once the item has been received by Motorsport Tuning Solutions and has been inspected a refund or credit will be issued within 2 days, please note that credits expire after 12 months.
A return / cancellation may incur a 15% restocking fee.
Orders paid by the following methods will incur an additional return / Credit fee to cover bank charges that are not refunded back to us.
Paypal 4%
ZipMoney 6%
Credit Card 2%
Direct Deposit 0%
Return Address:
Motorsport Tuning Solutions
ATTN: Returns
5/105 Spencer rd
Carrara 4211 - QLD
Gold Coast
Ph: 0423972346
INCLUDE A COPY OF YOUR INVOICE WITH PACKAGE SO WE CAN IDENTIFY THE RETURN.
Cancellations Procedure
If you would like to cancel an order please call or email us at motorsporttuningsolution@gmail.com with your order number as soon as possible. If your order has already been packed and shipped we will be unable to cancel it.
Orders paid by the following methods will incur a cancelation fee to cover bank charges that are not refunded back to us.
Paypal 4%
ZipMoney 6%
Credit Card 2%
Direct Deposit 0%
Returns Window
All refunds, exchanges or credits must be made within 30 days of purchase, credits expire after 12 months.
Refund Method
The refund will be issued within 2 days of the item being received by Motorsport Tuning Solutions.
The refund will be made back to your paypal account, bank account, zip money account or credit card depending on the payment method initially used.
If you paid via direct deposit please include your banking details in the email.
Responsibility for Return Shipping Costs
Return postage is to be paid by the customer. (unless the incorrect part was supplied by Motorsport Tuning Solutions)
Any warranty on the item/items sold hereby are those made by the manufacturer. The seller, Motorsport Tuning Solutions, hereby expressly disclaims all warranties, either express or implied, including any implied warranty of merchantability or fitness for a particular purpose, and Motorsport Tuning Solutions neither assumes nor authorises any other person to assume for it any liability in connection with the sale of this item/items. No returns on special orders and electrical parts. No cash refund after 30 days. All returns are subject to a 15% restocking fee. No refund without an invoice.
CREDITS
Any credits issued by Motorsport Tuning Solutions are valid for 12 months.